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FAQ
Frequently asked questions
How do I track my order?
As soon as your order ships, we'll email you a tracking link. You can also check its status anytime under Track my order on our Support page.
What are your shipping times?
Everything is made to order, just for you. Orders take 1–3 business days to produce, then 2–5 business days to arrive in the US. Express shipping is available at checkout for US orders. Delivery times for Canada, the UK and the EU are shown at checkout.
What is your return policy?
Because every item is made to order, we can't accept returns for change of mind or wrong size. If your order arrives damaged, misprinted or wrong, email us at testerzshop@gmail.com within 14 days of delivery with a photo, and we'll send a free replacement or a refund.
How do I exchange an item?
We don't offer size exchanges, since each piece is printed for your order. Check the Sizing guide before you buy. If we sent the wrong size or item, see Returns above.
Do you ship internationally?
Yes. Along with the United States, we ship to Canada, the United Kingdom and the European Union. Rates and delivery times for your country are shown at checkout. Orders shipped outside the US may be charged import duties or taxes on delivery, which are paid by the customer.
What size should I order?
Our hoodie has a regular fit and runs true to size. Our tees have a relaxed fit and are pre-shrunk; size down if you like a closer fit. See the Sizing guide for exact measurements.
Still need help?
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Our team is here to help with any questions about your order. We typically respond within 1–2 business days.
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